Looking to add a live chat software to your website? Not all software everybody's been raving about will be good for your business initiatives. Like in many other things, adapting a certain strategy or marketing tool has to be taken with great care. A careful study and thorough deliberation has to be made with regard to the tool to be implemented, especially with live chat software.
No Downloads and Installations
Most software requires a bunch of files to be downloaded and installed in the website framework as well as in computing devices. For the real time chat to be working both ways, an application has to be installed on your website and another software will be installed in your computer to view incoming chats from your websites and reply to them. Additional programs running eat up resources and processing power, but using the Offerchat web based live chat tool easily eliminates these issues.
No Costs
Most live chat software come with licenses for the companies developing these live chat tools to earn revenue. Because of licensing, a number of limitations are in place including how many websites and/or devices the software can be installed, the features available for each package, the chat agents that can be added, the number of websites that can be supported, so on and so forth. But the Offerchat live chat widget is free to use and you can read why it's free here.
Maximum Availability and Access
Because the live chat panel software can only be stored in a minimum of one computer, the user's ability to access the chat panel to be online on his or her website visitors is limited. One has to be in front of the computer where the live chat software is installed to answer customer and visitor queries. This is serious incapacity for telecommuting entrepreneurs or users of multiple devices, unless, they hire enough people to be logged into the chat to cover availability at least during office hours, which means additional expenses. By using a web based live chat app for business websites, you can access the chat dashboard wherever there is internet connection and go online for your customers and site visitors anytime.
High-quality Customer Service
To evade additional costs of using a regular customer service software, a business owner is more likely to delegate live chat duties to one or more members of the team. These impromptu chat agents have no choice but to juggle customer service and their primary job responsibilities, seriously declining the quality of the customer assistance being served. In this case, a live chat software does more harm than good. What's worse than a live chat that's frequently offline is the excruciating wait times a visitor has to undergo during chat sessions because operators are very busy replying to other customers or doing some other tasks.
Offerchat has been continuously brewing a free live chat sales tool for online businesses today. There are no fees, no software downloads and installations required, the chat panel can be accessed anywhere for convenience.
Get your Offerchat live help chat widget today and go straight to the future of online customer support.
"Everything has been working great on our end!"
Sparktec Motorsports
http://www.sparktecmotorsports.com/
"We at KENPRO are using the service. So far, we are impressed. Let me say that your approach is innovative and strategic; you are going to reap from the market place."
Anthony M. Wanjohi
Lead Research Associate at http://www.kenpro.org/