The widget label is a single line below your name in the chat widget’s header. This is visible even when the widget is docked or collapsed in the visitor’s screen. Use this line effectively by customizing it with a compelling one-liner of up to 33 characters. To customize the widget label, follow these steps: Note: Read More »
Chat triggers make engaging with visiting shoppers easier. It’s a convenient way to automate proactive chats! Learn more about chat triggers and how it works. To add a chat trigger, follow these steps: Step 1: Login to your account. Step 2: Click Menu > Settings Step 3: Click Chat Triggers from the left. Step 4: Read More »
Users with upgraded accounts can add multiple live chat agents from the dashboard. To add a live chat agent, follow these steps: Step 1: Login to your Offerchat account. Step 2: Click Menu Step 3: Go to Agent Management Step 4: Click Add New Agent Step 5: Enter your agent’s email address. Note: The system Read More »
To change the color of the live chat widget to match your site, follow these steps: Note: Only account owners can change widget settings. Step 1: Login with your Offerchat account. Step 2: Click Menu > Settings Step 3: Click your preferred color from the palette. Step 4: Click Save Changes to update the widget Read More »