What is a Post Chat Survey for?
A Post Chat Survey is an Offerchat live chat feature available to all users. The post chat survey appears on the visitor’s screen after a live chat conversation with a support agent has ended. It asks the customer to rate his or her overall experience with live chat support. The customer can click “thumbs up” or “thumbs down” on the post chat survey and type his or her additional comments or thoughts in the space in the survey box.
The post chat survey is a nifty feature that gathers valuable feedback and insights straight from the customers and site visitors themselves. It can also provide the business owner or manager with insights on each agent’s performance and customer service skills.