Update: Offerchat has switched to iFrame. This move has eradicated all issues associated with the Internet Explorer browser. If you’re still experiencing problems with IE, please chat with the support team today. The Offerchat live chat widget currently has browser compatibility issues with Internet Explorer, especially older versions. One or all scenarios might happen: Website Read More »
Proactive chat triggers are conditions that activate a chat initiative and, thus, sends a proactive chat message to an individual site visitor or shopper. The Offerchat live chat system has algorithms in place that automatically matches a given or set condition (trigger) with an individual visitor on the website. Triggers or conditions can be set according Read More »
White Label is a feature only available for Offerchat users who have upgraded to the Enterprise account. In this feature, a user can replace the default Offerchat logo and bottom banner in the live chat widget and replace it with their brand-specific banner and logo. Through the White Label feature, brand-conscious business owners, companies, agencies, Read More »
A Post Chat Survey is an Offerchat live chat feature available to all users. The post chat survey appears on the visitor’s screen after a live chat conversation with a support agent has ended. It asks the customer to rate his or her overall experience with live chat support. The customer can click “thumbs up” Read More »
A proactive chat refers to any chat message sent and initiated by a live chat operator or the Offerchat system to a particular customer or site visitor to start a chat conversation, offer assistance, or welcome a customer to the website. Proactive chats are of two kinds: 1) Operator initiated; and 2) System initiated Operator Read More »