$ 399 /week
24/7 Dedicated Coverage
Chats are capped at a maximum of 3 concurrent (or simultaneous) chats per agent to guarantee your customers get superior, high-quality live chat support.
Getting started is easy and painless. No setup fee, no ghost charges.
All live chat agents are thoroughly screened to ensure high service level and you get only the best of the crop. A standardized system is in place to ensure agents are always in their peak performance.
Training includes product training on your website, business, goods, services and policies as well as a soft skills refresher course on handling customers better.
You can choose the hours you want covered and schedule your dedicated live chat agent accordingly.
A one-hour training session where you can orient us with your business, tools and complexities which might arise aside from your common business FAQs.
Offline messages that go to your email will also be managed and supported in this starter package.
What is the Hire an Agent Program and how does it work?
Offerchat's Hire an Agent program and its corresponding packages are for online businesses, startup ventures, companies and enterprises with a need for dedicated live chat agents for pre-sales and post-sales support. Choose which among the four (4) flexible packages best suits your business needs, place the order, and settle comfortably -- assured that your website will be staffed with high-quality live chat agents who can deliver all the benefits of live chat and more.
How long will it take to start the service/package?
Once you have completed your order and successfully paid for the service/package you've selected, an Offerchat representative will contact you within 24 hours to set the schedule for the onboarding session.
Which methods of payment do you accept?
We accept payments via credit card (Visa or Mastercard only) and Paypal. PO's, checks, or invoices to be paid at a later date are not accepted.
Is my credit card information safe with you?
We understand credit card information is very sensitive that is why we have taken several measures to ensure this information will not be stolen. We always use the most updated SSL encryption for your credit card information for maximum safety.
"We got our live chat agents outsourced. It saved us from a lot of headaches not to mention expenses in hiring a full time employee for sales and customer support. Best business decision we've ever made, and we weren't let down by the agents we outsourced from your program. Thanks for putting together a model that greatly benefits us small and starting players in the online biz."
BuyRealMarketing.com
"Your Hire an Agent program helped us in delivering high-quality live chat customer support to our existing clients. Moreover, the live chat agents we've outsourced helped us in getting new clients too! They are such excellent front liners for our company - very professional, very responsive to customer needs and inquiries, and very proactive. I highly recommend it to growing businesses and brands like us."
SpringVid.com