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Updating your account password or resetting your password is very easy. We suggest you update or reset your password regularly (at least quarterly) for added protection. Follow the instructions below to update password: Step 1: Login to your account. Step 2: Click Menu > Account Step 3: Click Password on your left. Step 4: Type Read More »

When you log in to your Offerchat account and encounter a login error, it means something’s amiss with your login credentials. Follow the checklist below to resolve the issue: Check CAPS lock Check the caps lock indicator above the number pad on your keyboard an make sure the second light is not activated. Caps lock Read More »

To update the email address you have registered with Offerchat, follow the steps below: Step 1: Login to your account. Step 2: Click Menu > Account Step 3: Update the Email field with your account email. Step 4: Save Changes  

A profile photo is the face that appears on the widget visiting shoppers on your website can see. Offerchat has a new set of neutral, default profile photos designed to be shopper-friendly. But nothing beats your real photo for a more personal touch. To upload your own photo, follow the steps below: Step 1: Login Read More »

The display name is the name that appears on your live chat widget visible to website visitors and customers. You can choose to have a display name that’s different from your full name in your Offerchat account. To change or modify your display name on the live chat widget, follow these steps: Step 1: Login Read More »

If you are trying to log into the Offerchat dashboard and you can’t get in because you are not sure about your password, follow the steps below: Account Login Click the Forgot Your Password link just above the green Log In button (Click image for larger view) Password Reset You will be taken to the Password Reset screen. Type Read More »