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FAQ

How do I access my site’s widget code?

Last Updated: September 13, 2025 at 10:29 am UTC

To retrieve the unique live chat widget code for a particular website you’ve already added to your Offerchat account, follow the steps below. Step 1: Login to your Offerchat account. Step 2: Click Menu > Websites Step 3: Click a website from the list to display the code &nbsp

What is Offerchat?

Last Updated: July 23, 2025 at 3:40 am UTC

Offerchat is a live chat tool designed to help you increase your conversion and sales. By adding Offerchat to your website, you’re equipping your visitors with a chat widget that they can use to communicate with you in case they have questions that influence their buying decision. Visitors can use the chat widget accessible on Read More »

Is Offerchat a sales tool or customer service tool?

Last Updated: July 23, 2025 at 3:39 am UTC

Designed to help you increase your conversion, Offerchat is more of a sales tool than a customer service tool. Although, the core functionality, which is the ability to chat with your customer, is something that you can also use for customer service but not optimized for support and customer service.

Is Offerchat really free?

Last Updated: July 23, 2025 at 3:39 am UTC

Yes, it is. We won’t even ask for your credit card.

Why is Offerchat free?

Last Updated: July 23, 2025 at 3:38 am UTC

Offerchat is 100% free because our revenue model is solely based on offering live chat outsourcing services. Offerchat agents can cover your chats when you are not able to. But if you don’t need flexible chat agents, that’s fine. We want as many businesses as possible to use our free, full-featured tool. In exchange we Read More »

What do I need to get started?

Last Updated: July 23, 2025 at 3:38 am UTC

Like I said, no credit card required. You just need an email address and website domain to get started.

Can I customize Offerchat to match my site’s look and feel?

Last Updated: July 23, 2025 at 3:37 am UTC

Absolutely! Just log in to the control panel and go to the Settings page to customize the UI.

Does Offerchat support multiple websites?

Last Updated: July 23, 2025 at 3:37 am UTC

Yes, you can use Offerchat to monitor multiple websites using one control panel account.

Who do I contact if I have questions or need technical support?

Last Updated: July 23, 2025 at 3:36 am UTC

You can chat with us or send us an email to [email protected] . We’ll get back to you ASAP.