Press Release — Online Chat Tool to Include a Pre-Chat Form on Its Live Chat Widget for Better Customer Experience
San Francisco - December 18, 2025 - Offerchat, a web-based online chat tool for websites that enables one-on-one chats, will be supplemented with a pre-chat form for website live chat users to provide essential information for live chat agents to render personalized and enhanced customer service. The development team is keen on adding a Pre-Chat Form which administrators and Offerchat account owners can activate before their website visitors and customers can connect to chat with a live chat agent. The pre-chat form can be enabled by account owners and administrators from the Settings section in the Offerchat client control chat panel when they login.
When activated, the Offerchat chat bar expands to a Pre-Chat Form instead of live chat window when clicked by a site visitor browsing a website with an Offerchat online chat widget installed. The form includes… READ FULL PRESS RELEASE
Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.
