Inside Offerchat: Last Deployment of Live Chat Updates for March
Please note that today, 26th of March, the Offerchat tool will receive new live chat updates, bug fixes and improvements. Many thanks to all users who participated by echoing back bugs and needed improvements.
Highlight for this deployment: Admins and account owners can now filter chat history by agent name, making it easy for them to review their live chat agent’s individual performance and effectiveness. Easier to retrieve records from the archives too!
New Features:
- Filter chat history by agents
Improvements:
- Editing visitor username on the control panel is now more obvious by changing the pointer into a hand pointer
- Fields from the Sign Up Form will now retain when there’s an error after submission
- Clean up the whitespaces of the email address and password when the log in access is sent thru email.
- Pidgin and Adium Installation Instructions more understandable.
- If the website is not yet verified, when opened it should display the Install Widget Page
Bugs Fixed:
- When the status is changed to OFFLINE/AWAY, once the page is refreshed, agent’s status will go back to ONLINE status.
- “Username is invalid” is showing even there’s no Username Field on the Sign Up Form
- “Please check your email for instructions on how to reset your password.” should not be in red background
- Wrong message notification when there’s an error in Adding a new user
Cheby writes about live chat insights, customer service, e-commerce & conversions, online marketing and everything in between. She connects you to Offerchat through the written word. Offerchat is a web based live chat app for websites perfect for on-page interaction with visiting online shoppers on your site. Access the client chat panel, stay online and respond to customer chats in real time - anytime, anywhere!
