Touchdown at Self-Service Portal, Where Answers are Waiting
One of the fast evolving trends in online customer service is customer self-service made possible through a self-service portal where consumers can skip the conventional touchpoints of support and go straight to getting the answers they need right after hit “Enter”, that is, sans wait times.
FAQ on Steroids
A web self-service portal is like the FAQ section on steroids. It’s more organized than a linear, one-paged FAQ section on your site, and it’s packed with all known answers, guides and other relevant support documentation that can help consumers all throughout the pre-sales, post-sales and customer usage timeline.
In fact, customer self-service portals have evolved into a different kind of online customer support altogether and have acquired multi-faceted functions and features. But at its core, a web self-service provides a means for consumers to gather information and support they need from a brand or a business by themselves.
Offerchat Knowledge Base Now Available!
That said, drop by the Offerchat Customer Support Knowledge base, a web self-service portal for live chat app users with a knack for DIY feats and extremely intolerant of support wait times.
Currently, the Knowledge base is very straightforward. Information and step-by-step guides are grouped in 6 major categories. To quickly find the answer you’re looking for, use the Search feature.
For bug reports, please email us or use the intercom in the dashboard when you login to your account. Please do the same if you want to us to feature a particular Q and A you think should be included in the Knowledge base. We’re continually updating and adding information to this web help center. With your feedback and additions, we can grow this online support reservoir for other users who might need help.
Cheby writes about live chat insights, customer service, e-commerce & conversions, online marketing and everything in between. She connects you to Offerchat through the written word. Offerchat is a web based live chat app for websites perfect for on-page interaction with visiting online shoppers on your site. Access the client chat panel, stay online and respond to customer chats in real time - anytime, anywhere!
