Inside Offerchat: April Live Online Chat Tool Updates and Deploys
First round of live online chat tool updates for the month of April revolves around minor improvements for the tool. It’s still crunch time for the Dev Team who are working on much bigger improvements involving (in-demand) browser compatibility and core chat features.
New Feature (the most requested one we haven’t covered in the recently concluded March updates):
- Enable admin to edit “Type your message and hit enter” textbox description on the chat widget.
Improvements:
- Email notifications now better formatted, with clear, concise messages and important information.
- Link popup for chat widget removed (user request)
- Video link removed from Offerchat site (a more fitting explainer video will be released in the future)
Bug Fixes:
Beta phase is mostly a bug-swatting adventure, and here are a few we’ve managed to crush:
- Unable to download PDF file on the Chat Transcript.
- HTML tags are not seen on the Chat Widget.
- Upon logging in, an agent can’t be detected by the widget even though his/her status on the dashboard is online.
- 2 online statuses displaying on the control panel status list.
- Unable to edit a saved response.
- Can’t tick the “Require users to enter a message / question before starting the chat.” checkbox on the Pre-Chat Form.
- Chat notification ticker is not working in some cases.
We’re excited for this month! We’re expecting to roll out some major overhauls for the tool based on the feedback from a new blood of users aiming to use the chat tool more actively, raising the bar for us. April is going to be an even busier, more engaged month for the Offerchat team. And that means more surprises coming your way. So stay tuned!
Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.
