Why Online Retail Businesses Are Booming After Adding Live Chat

By Cheby Labrague 2 Comments

A study conducted by LogMeIn found out that only 31% of internet shoppers reported the absence of a live chat widget in e-stores they shop from compared to 52% in 2009. This implies that an increasing number of e-commerce store and website owners have added a live chat sales tool to their websites and blogs. The number of online merchants adapting a very powerful communications strategy into their webpages in the form of a live chat sales tool is expected to grow in the coming years as more and more online retail business owners have reported an increase in sales and revenue after installing a live chat widget on their websites.

It’s a no-brainer, really. Online retail business are booming because of the following key live chat benefits:

Direct Communication

Online shoppers are creatures of habit and, as consumers in general, they have grown impatient. They want quick fixes, quick solutions, and quick answers to questions - and they want it right. They love products and services that can save their pain points fast. This year’s customer trends showed that majority of shoppers use the live chat tool to get their questions answered immediately.

Free Tool

Business owners who have installed a real-time chat widget on their websites for shoppers to use are able to cut communication wait times, thus saving potential customers’ time whilst spending nothing. Case in point: Offerchat is a fast and free live chat for websites and users who have signed up to use Offerchat on their websites got a working chat tool including all premium perks and features without spending a single cent.

The Trust Factor

Shoppers who engage in a website’s live chat are more likely to buy a product. Also, they are more likely to trust an e-tailer site new to them if it has a live chat feature. A browser-based live chat for websites like Offerchat requires no software to download and install in your site ensuring optimum website speed and seamless website experience that adds to shopper satisfaction.

Fancy getting a fast, premium live chat sales tool for websites? If you sign up and install the chat code by Offerchat in your website, you will be grandfathered into the FREE version with all its awesome features when we launch officially. We’re looking for early adopters to use it and provide valuable feedback. Signup at http://www.offerchat.com/

Cheby Labrague

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.