Offerchat Now On Private Beta

 

It’s been almost 3 weeks since we launched our Alpha version, and in this period we have received amazing feedback from our early adopters. As what we’ve been saying, we take all of your feedback seriously, and they are the ones driving our product development. So if there are features or bugs that you want to see implemented or fixed, be sure to let us know.

The most popular feedback we’ve been getting is a feature request that allows chat agents to save frequently asked questions and their corresponding answers. We’ve conducted usability testing to understand how users would interact with this feature, and how to make the flow as seamless as possible. I believe we were able to achieve those goals and are excited to hear what you guys think about this new feature.

Aside from the Saved Response, a huge portion of our efforts were focused on stabilizing Offerchat’s infrastructure. Since our first release on September 12, our platform is significantly waaaaaay more stable than the previous version. And again, your feedback was a huge part in helping us get to this level.

To mark the significance of this release and the huge improvement of Offerchat, we would like to announce that we’re now on our Private Beta phase. Here’s the break down of the release notes:

Features

Saved Response (Control Panel)

Now you can save FAQs on Offerchat and then use them later when you chat with another visitor asking the same question. Another cool functionality we added is a one-key trigger that allows you to use a saved response using the “/” plus the tag (e.g. /welcome). We know how some agents hate the keyboard-to-mouse switch, so this feature will come in handy.

Message Counter (Control Panel)

This is another step closer to getting a solid notification system in place. Basically, the message counter lets you know how many unread chat messages you received.

Automatic Positioning of Cursor to the Chatbox (Control Panel)

Another good addition to those who hates switching from keyboard to mouse. This automatically points the text cursor to the chat box when an agent clicks on a visitor widget.

 

Bugs

Chat Widgets Are Now Synced (Widget)

When your visitor is chatting with you and browsing through your site, chances are they open new tabs as they navigate. Prior to this fix, your visitors couldn’t see the previous chat discussions in the new tab.

Chatting on Multiple Chat Widgets (Widget)

Previously when a visitor opens multiple tabs of your site, he could only use the chat widget of the latest tab as the previous ones were inactive. Now, they can chat with any of the tabs and even see the previous discussions.

Chat Logs Persist On Control Panel (Control Panel)

Previously, when an agent refreshes his browser the chat logs gets deleted. With this fix, all chat discussions now persist even after browser refresh.

There are more minor bugs that we fixed but these are major ones.

Again, keep those feedback coming.